Linked Issue for time to sla

[Julian Yamid Torres Torre]

I have two projects. Every project use linkedissue for link tickets between both projects . One project is to create the purchase order, and the other is to receive invoices. Each project has a different workflow. However, when I receive the invoice, I must associate it with the purchase order project ticket. I want to start calculating the ANS times, between the date - time the purchase order ticket is created vs the date - time the invoice is received. Both the purchase order ticket and the invoice ticket will be associated with linkedissue

When I create the ANS with time to sla, the following appears in the ans space

[Eugenio Onofre]

Hello @Julian Yamid Torres Torre

Are you using any marketplace plugin for the SLA or are you using the default SLA setting?

[Julian Yamid Torres Torre]

We are using the plugin time to sla 

https://marketplace.atlassian.com/apps/1211843/time-to-sla?tab=overview&hosting=cloud 

[Eugenio Onofre]

Based on the plugin documentation, it seems that you are not able to trigger SLA calculation based on the creation of a different ticket.

My suggestion would be to create a step on the workflow of the secondary ticket so you can track it.

[Tuncay Senturk _Snapbytes_]

Hi @Julian Yamid Torres Torre 

@Eugenio Onofre is correct, you can't trigger an SLA based on the linked issue's condition. You can only display the linked issue's SLA progress with that configuration.