Linked issue automatic

[Raymundo López Guzmán]

Hi, Is there any way to do the automatic link in the created incidents, or some way to put the create issue in epic in the incidences of task type and others?

I need that when I create an issue, it will be linked automatically from the issue where I am creating it.

Thanks!

[Raynard Rhodes]

Do you have an automation add-on? I'm using Automation for Jira and it is possible.

[Raymundo López Guzmán]

Hi Raynard  how did you do that? I have too automation for jira, can you explain me please ?

[Raynard Rhodes]

Depending on how you want to execute, you can use a post-function on a specific workflow or you can use Global Automations. For Global Automation below is what I use, now to explain it...

When the component changes (You can use When: Issue Created)

And the component is AAMB-Security

Then Create a new ticket, in another project called ASEC with the Issue Type "Helpdesk Escalation"

Link initial issue to the most recently created issue (which is the escalated ticket)

I go a step further by creating a Branch Rule that will affect the most recently created issue by adding watchers from that component, so they are notified of changes

Then I send an email to the team so they know a new ticket has been submitted.