Linking JIRA issues

[RL]

Hi all,

I am wondering if there is a way to link issues when a ticket is opened in JIRA Service Desk.

For example if a computer has an issue and then 2months later a similar problem surfaces, is there a way to link the two?... It is possible to be notified that the same machine had an issue a few months earlier when the latest ticket is raised regarding a new problem.

Hoping that makes sense.

This is for JIRA server, not cloud

[Bharath Kumar Kappala · Accepted solution]

@RL Welcome to the community,

We had exactly the same requirement and luckily we have a few automation add-ons that helped us with the issue. I will help you on how we did that you get a idea and also throw in some ideas.

Our requirement was when we have ticket created with a loan number value  the automation should check if there are already tickets with the same loan number and then link all of them to the newly created ticket. What we did was had the automation rule placed in our create transition we are using JWT add-on and here is the logic

Current issuewill be linked with issue link typerelates totoevery issuereturned by JQL queryproject = OOP AND "Loan Number" ~ "%{Loan Number}".
This feature will be run as user in fieldCurrent user

Its a post-fucntion that should be used after the Create the issue originally post-function.

Hope this helps!!

[Bharath Kumar Kappala]

The other approach you might take is use the Automation feature available in JSD.

Create a automation rule for different set of rules which would be linked based on a drop down field with all the set of issues that you have in your organization.

[RL]

Thank you!

Sorry for the late reply!