Live chat

[Gary McDermott]

What happened to the live chat support from Atlassian? I was able to locate them via support and chat to them if i faced I.T issues and they were super helpful. I haven't seen any comms on this so i am assuming it was a trial that has now ended?

Thanks 

[Prachi Bolar · Accepted solution]

Hello Gary

Welcome to the community :)

The live chat is still available for customers, and i was checking for the instance you generally reach on chat for Jira Software  and do see the option  Talk to support enabled for your instance as i see you are on standard plan

Are you facing any errors? or the button is greyed out ?

Thank You,

Prachi

[Gary McDermott]

@Prachi Bolar  can you please provide the URL that gets me to the page shown in your screenshot please, i am unable to locate that

[Prachi Bolar]

Hello @Gary McDermott 

Please find the url 

https://support.atlassian.com/contact/

enter the details as below 

The AI would provide you with the details for your issue and incase it doesnt help clikck on raise a support request

This will further take you to the talk to support option

Thank You 

Prachi

[Prachi Bolar]

If its still not showing you, request you to raise a regular support ticket for this and we involve the team to check your account and see what is the issue 

[Gary McDermott]

found it, thank you :)

[Prachi Bolar]

Thank you @Gary McDermott  for confirming :) If you think this was helpful, please feel free to accept the answer.

Have a great day and rest of the week 

[Karan Sachdev · Accepted solution]

Hey @Gary McDermott

The chat support is a pilot program and isn't an official support offering yet. However, it is still available for Standard and Premium customers.

The trial is temporarily put on hold for Enterprise sites to make some enhancements to better suit the customer requirements.

Thanks!