Lost System Administration abilities

[Linda Rasmussen]

This morning two of us that have system administration can no longer access anything to do with system administration.  Has something changed recently?

[Grigory Salnikov · Accepted solution]

Hi @Linda Rasmussen !

Is there anyone left with such abilities? I mean, are there any other system administrators?

[Linda Rasmussen]

We've tried 3 of us and it's the same, I'm waiting for some others to get into work.  The main issue is User Management.  When we try to access we get:

Access denied

---

You do not have permission to access this page.
Please contact your Site Administrator(s) to request access.

Return to the dashboard

[Grigory Salnikov]

I see.

I wouldn't rule out the situation when some tired administrator just occasionally demoted everyone else :)

[Linda Rasmussen]

Yeah, there were 7 Site administrators and I finally found one who still had access and it had gotten changed to only 3.  No one is admitting to changing it yet... :-)

[Grigory Salnikov]

Glad everything's alright now, @Linda Rasmussen  :)

In such a situation I'd strongly recommend changing the password of the administrator that still had access. Or, even better, all the administrators. I think there could be something in jira logs about who and when changed the permissions. But I don't know for sure.