Make custom fields required - JSU for team-managed software

[Jane Zhang]

I'm trying to make some custom fields required for bugs people are creating. According to some discussion from the community, it can be done by using the JSU automation suite to manage the workflow. However, after I download the Cloud version plugin, I could only see some of the projects in the JSU suite. The project I need the change on is team-managed software.  Any idea what else needs to be done? The ultimate goal is to make the custom fields as required.

Thanks.

[Jim.Sears]

FYI - New feature coming - https://jira.atlassian.com/browse/JSWCLOUD-17631

[Mikael Sandberg]

Hi  @Jane Zhang, 
Welcome to Atlassian Community!
For a team-managed project, to make a field required please follow these steps:

1. From your project's sidebar, select Service project settings > Request types.
2. Select the request type you want to edit.
3. Select the field you want to make required in your list of fields.
4. Click the field to expand its options and tick the Required checkbox.

See Customize request fields in team-managed service projects for more information

[Jane Zhang]

Hi Mikael,

Thanks for the quick answer! That's exactly what I tried to do. I think my fundamental problem is that the "Required" checkbox is not available to the field I added as "Platform". So I'm not able to check it.

Any idea how to make it available?

 

[Mikael Sandberg]

Ah, now I see. You can only make fields required if you are using a team-managed JSM project. Any other team-managed projects do not have this feature. The workaround is to change the workflow to and add a rule that checks the value of your custom field. Have a look at Available workflow rules in team-managed projects for more information.

[Jane Zhang]

Thanks! Looks like our only solution is to migrate it to a company-managed project.