Match the issue type with the first option in the cascading dropdown list.

[Lakshmi CH]

Hi Team,

I have a requirement to match the issue type with the first option in the cascading dropdown list when creating a new ticket.

For example, 

1. If the issue type selected is "Customer Incident" the first drop-down option in the    Workflow Type should automatically display "Customer Incident".

2. If the issue type selected is "Customer Technical Request" the first drop-down option in the Workflow Type should automatically display "Customer Technical Request".

[Ram Kumar Aravindakshan _Adaptavist_ · Accepted solution]

Hi @Lakshmi CH

For your requirement, you must use ScriptRunner's Behaviour Initialiser.

Below is a sample working code for your reference:-

import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours behaviours
def issueType = issueContext.issueType.name

//Rename the field accordingly
def cascadingField = getFieldByName('Sample Cascade') 

//Rename the issue types accordingly
if (issueType in ['Story', 'Task', 'Bug', 'Epic']) { 
 cascadingField.setFormValue([issueType])
} 

Please note that the sample working code above is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a screenshot of the Behaviour configuration:-

Below are a couple of test screenshots for your reference:-

1) For Story issue type

1) For Task issue type

3) For Bug issue type

4) For Epic issue type

If you observe all 4 screenshots above, you will notice that the parent option in the cascading field changes when the issue type changes.

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram 

[Lakshmi CH]

Great job, Ram @Ram Kumar Aravindakshan _Adaptavist_! Everything is working perfectly, as expected. I truly appreciate your prompt responses and support. Thank you!

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Lakshmi CH

Great to hear the solution worked. :-)

Please accept the answer.

Thank you and Kind regards,

Ram

[Lakshmi CH]

Hi @Ram Kumar Aravindakshan _Adaptavist_ ,

I came across an issue while trying to edit a ticket. The second drop-down option in the cascading field row appears as "None."

For ex: Whenever I try to edit the ticket, the second drop-down menu keeps switching back to "None" instead of staying on the selected option.

Could you please suggest this?

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Lakshmi CH

Could you please share your updated code along with a screenshot of your Behaviour configuration so I can get a better understanding of the issue?

Thank you and Kind regards,
Ram

[Lakshmi CH]

Hi @Ram Kumar Aravindakshan _Adaptavist_ 

I added ["Create Issue", "Create"]) , then its working