@Mention functionnality KO for one user

[Thierry PELERIN]

Hello Community !!

I'm facing an issue for a specific user and i don't know how to solve it.

She can't use the @mention functionnality inside a comment. There's no propal list of users.

With my admin account or another non admin account it works. 

Many thanks for you help !

Regards from Paris !

Thierry.

[JM Perrot · Accepted solution]

Hi @Thierry PELERIN and welcome among us :)

Did you check the global permission "Browse users and groups" ?

To do it, go through global settings, permissions and select the right permission.

If it's not convenient , let me know ;)

Regards from Lyon

JM

[Thierry PELERIN]

Hi JM !

Thanks for this fedbaclk but it did not solve my pb. 

She's administrator of the project on wich she tried to add @mention in a comment.

I've got a specific Permission scheme on this project based on Role. And She has the right premission for it.

And i assume this specific permission scheme on the project override the global permission.

Thierry

[Thierry PELERIN]

indeed, it works for another user on the same organization and project.

[JM Perrot]

That's strange, so if another person try with the same role and the same permission, it's working ? In this case I suggest to send a ticket to the Atlassian support :

Atlassian support 

[Thierry PELERIN]

hi, issue solved. it was due to Groups Manegement :).  Some mismatch in the User set up and then pb of permission.

Thank you for the help !!

[JM Perrot]

You're welcome, I'm happy you find the solution :)

Have a nice week !