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Menu options in JIRA v.8.x that disappear

Menu options in JIRA v.8.x that disappear

Hi,

In version 8.x, when an option is selected from the top menu, the menu bar disappears and not all the options of the menu option are visible. This happens since we have migrated to version 8.x of Jira in any browser. For example, I use Google Chrome Version 86.0.4240.193 (Official Build) (64 bits).

Best regards,

1 answer

0 votes

@Maria Luisa Izquierdo Muñoz ,

Do you maybe have a screenshot of the behaviour? Might make it easier to visualize what exactly is going on :)

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Hi @Dirk Ronsmans

Please find attach the screenshot related the problem we found for the Jira 8.23 release.

A brief explanation is included in the attached document.

Kind regards

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Hmm,

I don't see any document attached so if you could copy/write out the expanation that would be great!

You mention it happens since you upgrade. What are your server.xml connectors set to right now? (HTTP? HTTPS? Proxy?) and just a single one or multiple enabled?

Also, could you maybe open the Developer console in Chrome (F12) and see what shows in the console? Their might be some error's thrown that could help us troubleshoot.

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Sometimes, menu options are located behind table results (image above)

We can see following error and warnings in chrome development tool.

Error!!

Failed to load resource: the server responded with a status of 404 ()

http://xxx.xxxxxxx.xx:8080/secure/projectavatar?pid=10603&avatarId=10803

http://xxx.xxxxxxx.xx:8080/secure/projectavatar?pid=10603&avatarId=10901

http://xxx.xxxxxxx.xx:8080/secure/projectavatar?pid=10603&avatarId=11202

Warning!!!

DEPRECATED undefined - AJS.params has been deprecated since 9.0.0 and will be removed in 10.0.0.
at Configuration.value (http://xxx.xxxxx.xxx:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ixtwz2/812004/6411e0087192541a09d88223fb51a6a0/7.5.0/_/download/batch/com.deiser.jira.profields:profields_webresource_project_navigator/com.deiser.jira.profields:profields_webresource_project_navigator.js:5:784072)

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The deprecated one you can ignore.

The Error tho regarding the avatars leads me to think it has to do with your tomcat connectors. Do you also notice some images not loading (like avatars)?

Are you accessing the system through HTTPS or HTTP?

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Yes, some avatars does not loading. We are accesing through HTTP.

Thanks Dirk.

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Do you have a Reverse proxy configured in front of your JIRA? (apache/nginx/..)

I would suggest going to your server.xml file and see which connectors are enabled. Going by what you encounter/explain only the http direct connector OR the http behind a proxy connector should be enabled.

(I'm guessing your base-url is then also configured as http:// ?)

If those are fine, we'll have to look at your network architecture.. if u are using something like a Netscaler as a loadbalancer, those could also do some active filtering or pass through which when incorrectly configured can mess up these things.

it all comes down to resources not being able to load properly cause they cannot be found or incorrectly and that messes up the screens hugely.