Menus "Dashboards", "Projects" and "Issues" dont open any more

[Jens Kisters //SeibertSolutions]

Hello,

i have a Jira instance where the the main menu entries "Dashboards", "Projects" and "Issues" dont open any more:

When you click them a small shadow appears below the menu entries are not displayed.

When leaving the page open like this for about 6 minutes suddenly some more data is loaded and the menus start responding.

The installed Jira Software Version is 7.5.3.

At first i only experienced this in chrome and switched to firefox but now i am experiencing this in both browsers.

This also happens when browsing in private.

Update:

i just encountered it on another instance with a similar history:

- Upgraded from Jira 7.1.9 to Jira 7.53

- Same 3rd Party Plugins: Email this Issue, Clone plus, Script Runner

kind regards

Jens

[Jens Kisters //SeibertSolutions · Accepted solution]

We could locate the issue, it was a plugin that will now be fixed.

[Thomas Schlegel]

@Jens Kisters //SeibertSolutions - Good you found the problem. Which plugin caused this? Maybe someone else reading this has the same problem?

[Jens Kisters //SeibertSolutions]

Its a custom plugin that is not on the marketplace, so this should be a unique case

[Jack Brickey]

what browser? in the past I have experienced this w/ Firefox. It was (is?) a compatibility issue. Can you check a different browser?

[Jens Kisters //SeibertSolutions]

i first experienced in chrome, then i switched to firefox but after a jew days the problems appeared there too. i will give edge a try too but i need it working in chrome / ff

[Jack Brickey]

hmmm that is odd. haven't seen on other browsers personally but then again I mostly use Safari and FF. I would also clear your cache, quit the browser and retry. If you are consistently seeing I highly recommend opening a support ticket w/ Atlassian. Browser compatibility issues continue to be a thorn in my side where Jira is concerned. I use Safari for most activity but FF for Confluence because I can NEVER copy and paste an image in using Safari. It always results in "Broken Link" lozenge after saving. :-(

[Jens Kisters //SeibertSolutions]

Tried it with an Edge with which i never before entered the site and the problem occurrs.

Doesnt seem to be browser-related

[Jack Brickey]

Sounds like something to bring to Atlassian Support’s attention. Seems like you are pointing to upgrade as possible RC. 

[Jens Kisters //SeibertSolutions]

unfortunately this is a starter license :(

[Jack Brickey]

You can try disabling plugins to check for compatibility. I will ping other champions that use server and see if they have ideas and if so chime in here. 

[Thomas Schlegel]

Hi @Jack Brickey, @Jens Kisters //SeibertSolutions, I've seen something similar here with Chrome also - but only sometimes and the delay was about ten seconds or so until the menu opens. 

We have Jira 7.6.0 since two weeks and at the moment, I can't reproduce this problem anymore (and haven't heard of anyone else here having this issue).

[Jens Kisters //SeibertSolutions]

@Jack Brickey thanks a lot.

We could locate the issue, it was a plugin that will now be fixed.