Message can not be processed because task typ is NULL

[nmathias]

Dear community,

we're using jira v7.11.0 on our own servers. 

Unfortunately we're facing the following messages in our logfiles:

2019-01-15 08:24:15,455 WARN [jira@company.net] SERVER-1-3 anonymous Mail an mail@company.net Mail an mail@company.net[10300]: The message can not be processed because the task type is NULL or invalid.

Do you have an idea, why this message is being generated?

Thank you very much. 

Nils Mathias

[Earl McCutcheon · Accepted solution]

Hello Niles,

The Error is expressly noting "task type is NULL or invalid" which indicates that there is a requirement behind the issue type being set, that is not being met.

More than likely the mail handler is set up to create issues of a certain default issue type, but that issue type was removed from the project after the mail handler was configured to use that issue type as the default.

Check the Issue type being used by the mail handler on the project triggering the warning, and verify that issue type is in the projects Issue Type Scheme.

If this is not the case check out THIS KB for steps to enable debug logging to get some additional details around the warning.

Regards,
Earl

[nmathias]

Hello Earl,

thanks for your detailed answer. 

The mail handler was configured to create new tickets with the issue type Task. That was fine so far. 

After this I went to check out my Issue Type Scheme which is being used by my project. I realize there were two Issue Types called Task inside my jira instance. 

I deleted one of them. In the next days i will monitor my logs to see if this error still occurs. 

Best regards,
Nils