Migrate from JIRA Cloud

[William Rudent]

Hey, 

We need to migrate our crurent JIRA Cloud data to our new JIRA Server, but our oldest link does not work and we cannot export datas. 

Can you help us ?

link: https://benativ.atlassian.net

Best regards

William Rudent

CTO@Benativ

[Mikhail_Kopylov]

Hi, WIlliam,

you can go to Admin panel in your Cloud, export all data first, then go to Admin panel in your Server and then import your data then.

https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html

[William Rudent]

Hello, thank you for your answer, but where admin panel is available when JIRA cloud address is unavailable ?

Regards

[Mikhail_Kopylov]

Sorry, didn't get, but why isn't your jira cloud available? Is your account expired?

I think you should request the backup from your support. May be they will provide it to you. 

[Nic Brough -Adaptavist-]

If you have let the account lapse, then I'm afraid you have lost all your data on Cloud.  Unpaid accounts are completely dropped after a short period (a week I think)