Migrating from Jira cloud to jira datacenter, issues attachments

[Margot]

Hello,

we're going to start with Jira Datacenter after having used Jira cloud. So we have to get all jira cloud data .  We've experimented the system backup procedure but it doesn't include attachments. How could we get them ? 

[Joe Pitt · Accepted solution]

I suspect you'll need to ask the cloud folks for assistance. On the server side you need access to the server and folder the attachments are in. I doubt you have that type of access in cloud. When I've moved a server instance I've copied the folder from the old to the new server and pointed the config file to the new location. 

[Margot]

Hello Joe, Thank you for your attention. So i understand that we won't be autonomous to get attachments. Have a good day. Regards.

[Jimmy Seddon]

Hi @Margot,

You should check out the answer provided here:

https://community.atlassian.com/t5/Jira-questions/How-can-I-download-all-the-attachment-in-JIRA-Cloud/qaq-p/739524

I'm also on Cloud and can confirm that the Backup manager on Cloud has a version for for Cloud backup as well as "Back up for Server" with a checkbox to include attachments, avatars and logos.

That is what you will want to use if you are moving to Data Center.

-Jimmy

[Margot]

Thank you Jimmy for your answer . I'm going to give the information to the person who gave me a backup where attachments were missing. Regards, Nicole

[Margot]

Hi, the backup has been done in the right way and the archive file contains a folder "attachment" which is not empty.  It seems that the restore ignore it ...

[Joe Pitt]

You're going to have to copy the attachment folder separately. The import isn't meant to bring in the attachment file.