Migration Error Jira Server to Cloud

[Macsay_Consulting]

We are testing out the migration process from our in house Jira Server to the Cloud and everything works except for the user portion of the migration and getting this error.

Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException

[Piotr Janik]

Relevant Jira ticket: https://jira.atlassian.com/browse/MIG-162

[Fábio W. [Atlassian]]

Hello all,

In case you run into this error message while performing a site import in the Jira cloud, please refer to the following KB for additional guidance:

• Resolve user and groups synchronization error

We compiled some checks and verifications you can try before attempting a new import. We hope that helps.

Best,

Fábio

[Angélica Luz]

Hello @Macsay_Consulting,

Thank you for reaching out to Atlassian Community!

I can see that you are using a Jira Free site that has a limit of 10 licensed users.

What may be happening is that, when migrating, there are more than 10 users receiving the license and when the 11th user is migrated, the error appears.

The best option, in this case, is to deactivate users before creating the backup. It's necessary to make sure that they are not part of the default group jira-software-users. 

Also, disable the product in Jira Cloud, so they won't be automatically added to the product (Cog icon > User management > Product access). 

Another option is also to upgrade your plan to Standard, migrate to Cloud and then downgrade to Free again.

Regards,
Angélica

[Kenneth Macsay]

I tried both approaches but it still stops at the same point with the same error.  The strange thing is that after the operation fails and I go and look at my cloud instance and I see two new added users but one of them is not an activated user in my on premise server.  Any ideas.

[Kenneth Macsay]

And thank you very much for your reply.

[Kenneth Macsay]

All my users on our internal Jira Server are in the Jira Internal Directory.  I have over 500 users but only 9 users with access to Jira Software and 3 users with access to Jira Service Desk.

[Angélica Luz]

Thank you for the details, Kenneth.

Checking similar cases, the best option would be to start a free trial of the Standard or Premium plan.

If it doesn't work, then please, contact our Migration support on support.atlassian.com/support, so they can access your site and wipe all the data, before a new migration and also, it will be possible to share the backup with them, so it's possible to check more details if the migration fails again.

[Kenneth Macsay]

I discovered there were two user accounts that had the same e-mail addresses that were the same.  Once I modified the e-mail address, ran the export and then the import worked.  Thanks for your help.

[Kristin Lyons]

Are the users in your Jira Server internal or through AD?

[Kenneth Macsay]

Thanks for your reply Kristin.  All my users on our internal Jira Server are in the Jira Internal Directory.  I have over 500 users but only 9 users with access to Jira Software and 3 users with access to Jira Service Desk.