Migration/upgrade from JIRA 8.4.4 to 10.3.3 - missing App data (jira-board)

[Kiran Chandrashekar]

We are a not for profit org and stuck on an old version of JIRA 8.4.4. we have a free license owing to being non-profit. 

we have successfully upgraded from 8.4.4 - 8.4.x(STEP1) - 9.x.x(STEP2) - 10.3.3(STEP3). This is the path of migrations we have used (upgrading mysql from 9 to 12 1o 15 and jdk from 8 to 15). All good so far. In each step, we exported JIRA data and imported it after an upgrade (pretty standard thing to do)

However, we assumed apps installed and their data would be exported for each upgrade. we did not install apps in  STEP1 and STEP2. We installed app (jira-board) in STEP3 only to discover no past data is available.

so, how do i resolve this?

[Piotr Witka]

Hello @Kiran Chandrashekar !

Can you drop here link to app  (jira-board) you mentioned  and list versions used?  Why you exported JIRA data and imported it after an upgrade ? 

BR

Piotr

[Kiran Chandrashekar]

Work Management for Jira | Atlassian Marketplace - 

jira-board is called work management for JIRA now

Installed version:
4.2.2
Available version:
4.13.1
Vendor:
C4F
Support:
Supported by vendor
App key:
com.c4f.jira-board
License details:
Unlimited-user community license, Standard, expires 29/May/23

RE: export JIRA data and import, First I upgrade from 8.4.4 to 8.4.20. I export data in 8.4.20 to xml. Next I upgrade from 8.4.20 to 9.x.x. Then I import the 8.4.20.xml. Bring everything up and do the export again. repeat the same on 10.3.3. This is how I understood migration process is - a series of steps where data migration needs to happen

[Piotr Witka]

Hi @Kiran Chandrashekar  ! I suppose problem is that you overwrite jira database with xml backups of system. If upgrade scenario you described was done on nonprod you can try recover baseling instance and do all this upgrades as you did but without doing xml imports. Please also ask for advice from plugin vendor C4F. Other thing I would try is to use Configuration Manager for Jira to see it this missing configuration elements could be replucated from baseline system. BR Piotr

[Kiran Chandrashekar]

what about my data? If i dont import XML backup, how will I recreate and migrate to the new version? please note i am on java 8/psql 9 and jira 8.4.4 with a lotta data...idea is to migrate to the latest LTS version

[Piotr Witka]

Your all data from jira x version will remain after upgrade in each jira next version without any need for xml import from previous backups. 

[Kiran Chandrashekar]

my apologies for misleading you - I have done all of the above on a test environment. I performed clean installs of jdk, psql, jira. When JIRA was installed clean in the test environment, obviousy, there was nothing...At this point, I am thinking that I may have tkaen the JAVA HOME directory from Production environment and dropped it into the TEST environment and then imported XML

suppose i didnt take JAVA HOME directory, to recreate PRODUCTION environment, at some point, I must export PRODUCTION and import it into TEST, correct?

[Kiran Chandrashekar]

Bumping for a response, please
I am planning for an upgrade from 8.4.4 to 10.3.3. This involves uprading java from 8 to 15, and psql from 9 to 12 to 15.

When I stage my production environment in a TEST server, this is what I did - 

1. Install Java 8

2. Install PSQL 9

3. Install NOW archived/defunct jira-core 8.4.4. 

4. Export XML back up from PRODUCTION 

5. Copy ATTACHMENTS into the TEST PATH

6. Start TEST SERVER. Import XML 

7. Install Java service management

8. Export XML

Go back and repeat steps 1 to 8 for Java version upgrades to 9.x.x and 10.3.3. 

Please show me where i went wrong?