_Msg gadget not loading with https on Jira 7.7

[Mohan Kaliyannan]

  I configured jira to serve via https as per guide.  Tried 2 way :

1. with nginx proxy (https). no luck.

2. configured https directly with tomcat connector with java keystore. same issue.

However, If I tried directly with http works well.

[Mohan Kaliyannan · Accepted solution]

sorry for delay to post. It's got fixed by installed public signed ssl certificate. Just keep in mind, it won't work for self signed certificate.

[Vickey Palzor Lepcha]

I had such issues before - i just imported my certs to JIRA keystore.

[Nic Brough -Adaptavist- · Accepted solution]

Your Jira system does not have the right keys installed to access itself.  You'll need to get the right keys installed (and remember they are client keys, not server)

[Mohan Kaliyannan]

I am sorry. I am not clear . What you mean keys ? RSA key ??

if you have a link can you share me , I don’t much have tomcat experience 

[Deleted user]

I think this link can help solving the issue you have: How to fix gadget titles showing as __MSG_gadget,

If JIRA is served with a self-signed certificate that doesn't exist in its own trust store, the following command can be used for importing the cert:

<jira_install_directory>/jre/bin/keytool -import -alias <your_jira> -file <cert_path>/<cert_name>.cert --keystore <jira_install_directory>/jre/lib/security/cacerts