Multiple tasks within one project

[Marcela Rojas]

We currently have Jira Project Management Software version 7.5. I was given the task to manage the application but have very little experience. We use Jira to track request to create marketing emails, the stake holder will create a ticket for each email they need to be created to be sent to customer an partner.  We then manage the progress and once the email is created and scheduled in our automation platform we mark the ticket as resolve.  In some cases we have a series of email invites that we would like to send so each email will need to be created and tracked and marked as resolved once the email has been scheduled. My question is how do I can keep track to multiple email in the same ticket? We would like to have all the information under on ticket but at the same time be able to keep track and resolve each individual email.   

[Mikael Sandberg · Accepted solution]

Hi @Marcela Rojas,

Welcome to Atlassian Community!

You can use sub-tasks to do this, by keeping the main information in the parent issue and create sub-task for each email that you need to track. 

[Marcela Rojas]

Thank you, l am still learning Jira, I will try this. I appreciate your help.

[Marcela Rojas]

Hi Mikael, looking at an existing ticket I don't see where you can create a sub-task. I believe the way the project was created is not allowing it. Is this something we can add or I would need to create a new project.  We have been working off of this project for a long time. 

When I look at another project that we recently created I can see the option under the tickets. I have added a couple of images so display what I see in both projects.

[Mikael Sandberg]

Yes, you can add the sub-task to your existing project. Just go to Project settings > Issue types and from here select Actions > Edit issue types. That will take you to the issue type scheme where you can add/remove issue type from the project. Please note that you have to be Jira admin if the project is sharing the scheme with other projects.