My kick start panel on kanban board is hidden and i cannot close the gap

[Alvaro Castillo]

In user menu (top right button) i clicked on "kick start" panel but only a gap was opened in my dashboard. Now i cannot be able to close that gap. i try with other browsers, even if remove cookies and close session but the gap is still there.

Any suggestions?

thanks!

[Ste Wright]

Hi @Alvaro Castillo 

Can you provide a screenshot showing where the 'kick start' option is?

Also, some questions...

• Is this happening on all boards, or just one board?
• Is it happening when not on a board?
• Is it happening for other users, or just you?

It does look more like the sidebar view of a board - you could try...

1. Selecting the 3-dots button
2. Selecting Open Issues in Sidebar or Open Issues in Dialog - and see if this resolves
3. Try it a second time - and see if it resolves

If this doesn't work - if you could provide the extra screenshot, and answer those questions, we can try to help further :)

Ste

[Alvaro Castillo]

Hi @Ste Wright ,

• Is this happening on all boards, or just one board?:
  • This is happening only to me and in all projects. Roadmap, backlog and board views inside all projects included.
• Is it happening when not on a board?
  • In some windows like incidents or components this is not happening. This is just happen in roadmap, backlog and board views.
• Is it happening for other users, or just you?
  • Just for me. My mates can close that sidebar because in bottom of that panel, there is a close button.

I tried to open issues in sidebar but the gap is still there... The issues overlap the gap but when i close it the gap doesn't disappear.

The problem began when i click on "start kick access" (screenshot).

The screenshot owns to my mate. When I open that submenu this option not appear.

[Ste Wright]

Hi @Alvaro Castillo 

Can you clarify on a screenshot which button you pressed to open the above pop-up?

Ste

[Alvaro Castillo]

Hi @Ste Wright 

I pressed top-right button that i marked on screenshot. 

As you can see, option that i marked on the last comment not appear on my board because it is supposed that i have kick start panel opened and it should be closed with a button that appear on panel but that panel is hidden.

[Ste Wright]

Hi @Alvaro Castillo 

This is a strange one, I can't find it in any of my instances either.

I'd usually refer you to https://support.atlassian.com/ next - but it looks like you're on a Free instance? 

Given this, I've referred it to Atlassian directly for them to review :)

Ste

[Dirk Ronsmans]

@Alvaro Castillo ,

I can see you have a lot of browser extensions enabled/installed too. Do you also have this behavior in a incognito window?

[Alvaro Castillo]

Hi @Dirk Ronsmans 

I have opened jira on firefox, where i don't have any extensions and in a incognito page but the gap still appears... 

Even if i sign in with my account on another computer, I get the same result, but if I sign in with a different account, the gap disappears and I can see the close button.