My ticket is Done but not showing as Resolved

[Mimi Peters]

Hi there,

Currently, I am using Business Project on the new jira, I like to use the widget "Created vs Resolved" but all Done ticket did not show as Resolved. Any suggestions? 

[G subramanyam]

Hi @Mimi Peters welcome to the Atlassian community.

Based on your query, I would suggest to cross check your project workflow. Seems a mapping issue in that project workflow and to be checked by your in-house Jira admin.

[Mimi Peters]

Yes we checked, it seems the Resolution (system) field is unavailable for the Business project? I am using the new Gen Jira

[Fabio Racobaldo _Herzum_]

Hi @Mimi Peters ,

please verify that field Resolution is valued during the transition to DONE status.

Resolution is the field based on which JIRA understand if a ticket has been resolved or not.

Fabio

[Mimi Peters]

Hi Fabio,

We tried to check the field but no "Resolution" show up in. Our guess is due to the new Jira business platform has some limitations? 

[Fabio Racobaldo _Herzum_]

so you need to show Resolution field and make it as mandatory during Done transition or to setup a post function that automatically setup it during transition.

For all current issue in Done status you should perform a bulk edit and setup Resolution. BTW, doing that, all ticket will be marked resolved/done at bulk operation datetime.

[Mimi Peters]

Yes tried all that but the Resolution filed just not showing. Frustratingly this was mentioned before