Need help for email unlocks on my domain

[danielphoenix]

Not receiving verification emails from atlassian to my domain phoenixbc.com? Is anything getting blocked from the atlassian side?

[John Funk]

Hi Daniel,

You need to submit a support ticket to Atlassian to see if the email address is on their Suppression list.

[danielphoenix]

My issue is that I am supposed to be the site admin, but I can't send a support request because it says only the site admin can do so. I am trying to "accept" the invite to be the admin, but not getting the emails.

My bigger issue is the fact that I cannot add anyone to my confluence project anymore, even through we are using the free tier for up to 10 users. I feel like I need to add Jira Service Management, as I set up everything a few years ago. The admin page doesn't show anything under Products. It could also be due to me not accepting the invite.

Feels like I'm in a catch 22. Is this due to me being on the free tier?

edit:  Figured it out. I had two separate sites and I was the admin of the wrong one

[danielphoenix]

retracted

[John Funk]

Very good - glad it is done.