New E-Mail Notification for a specific process

[Marcel Felke]

Currently, I have email notifications sent to me for various tasks in Jira. However, all emails have basically the same subject.

However, one process in a ticket is very important to me and that is when someone changes a deadline, i.e. the date for the completion of a ticket.

Is it possible to set up the e-mail notification so granularly that a separate e-mail can be sent for this event (change date), which I can then organize better in Outlook via a rule.

[Jack Brickey]

I would consider using automation for this. Would that work for your scenario?

trigger - field changed

condition - as needed to meet your needs

action - send email

[Marcel Felke]

i will try ;-)

[Marcel Felke]

The automation works. Thank you!

Only I still have one problem. Since it is a date field, I can read the value but it is always the current value.

I would also like to see which value (which date) was specified before to decide if the further shift of the date from the ticket is ok.

Do you have any ideas?

{{issue.Wunschtermin.format("dd.MM.yyyy")}} = always the current value

Wunschtermin = german name of the Date field :-)

[Jack Brickey]

There isn't a way to compare to previous value unless you had another custom date field to capture it. Yuck!

[Marcel Felke]

this is a screenshot from JIRA's default email notification. That's where it works - can't you recreate that via smart values?

[Jack Brickey]

Not to the best of my knowledge. I just went back into the documentation to see if there was any potential and I didn't find anything that would satisfy that request.

[Marcel Felke]

thanks