New Jira Cloud site created incorrectly – can't access admin panel or organization

[Pablo Canonico]

Hi, I created a new Jira Cloud site: my existing Atlassian account, which is already an Org Admin 

The site appears under my product settings, but:
- I cannot access the admin settings of the new site
- I see user lists from my original site instead
- admin.atlassian.com shows only the old site
- Accessing https://admin.atlassian.com/o/<NEW SITE ID>.atlassian.net or /overview fails with "Something went wrong"
- The site shows raw JSON instead of the expected UI

I believe the new site was created incorrectly or is not linked to any organization. Please help fix the admin access or allow me to delete and recreate the site.

Thanks!

[Trudy Claspill]

Hello @Pablo Canonico 

Welcome to the Atlassian community.

Are you working with only Free product subscriptions in this Organization?

If you have any paid subscriptions I would advise you to open a support case directly with Atlassian through

https://support.atlassian.com/contact/#/

If you have only free product subscriptions then we can flag your post here to raise it to the attention of Atlassian team members.

Otherwise we are primarily a user community, using our own Atlassian product subscriptions and we have no access to your Organization or products.

[Carlos Garcia Navarro]

Hi @Pablo Canonico , did you try with different browsers?

[Pablo Canonico]

Yes Carlos,  but it's the same problem

[Pablo Canonico]

Hi Trudy
I have a site with a paid subscription, and now I've created another free site to run some tests. The problem is with this new free site.

[Trudy Claspill]

You can create a support ticket by specifying the paid site/product and then in the description clarify that the issue is with another site and specify that one. It is a way to work around the limitation of not being able to open a support case for a free product.

[Trudy Claspill]

I have flagged your post here to raise it to the attention of Atlassian team members. You should hear back from them within 2 business days.

[Stephen Sifers]

Hello @Pablo Canonico 

I've created a support request on your behalf. You should receive an email with the details of that request shortly.

-Stephen Sifers