New User Added to Team Managed Project can view Board

[Benjamin Barniskis]

I set up a Team Managed Project for a business group. The Admin in the Project just hired someone new, so they added them to the project and gave them the "Member" role in the project (default Jira role). This is the only project that the new person has.

When that person views all projects, they see the Team Managed Project, but there is a message at the bottom that says "Failed to retrieve project data".

When they click on that project, they can see the "Issues" option on the side bar, but nothing else is available to them. Not the Board, Backlog, Reports.

They can create new issues and modify existing ones, but they really want the board.

Since this is a Team Managed project, the board has no shared filter from what I can see. They don't have any custom filters on the board either. What am I missing?

[John Funk · Accepted solution]

Hi Benjamin,

I would go ahead and open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post back here with the resolution. Thanks!

[Benjamin Barniskis]

To circle back, we have integration with Okta, and it provisioned Jira access, but it was only a Jira Work Management license. The user needed Jira Software access, which I didn't think was needed for Team Managed projects, but apparently it is.

Once granted they could access the board and operate in the project correctly.

[John Funk]

There is a Team-managed projects version of Jira Work Management and one for Jira Software. So, yes, if using the one for Jira Software, then that would be a different license type. 

Mostly just glad you got it figured out.  :-)