Newly created issue not visible on Kanban board...

[John Tucci]

A project member created a new issue for our team Kanban board, but the issue does not appear anywhere on the board. When I search for the issue in the Search box just above the board swim lanes, the issue does not appear then, either.

However, if I use the "global" search box at the far-right of the "Jira Software" nav-bar at the top of the browser window, the issue appears in the issues list; I can select the issue from there and the details appear as for any other visible issue.

Any ideas/suggestions?

Thanks.

[Fabian Lim]

Hi @John Tucci

Check the board's filter.  Most likely there is a customfield that you are setting on your new issue that is not filtering on your board.

For example: the user may have created a bug ticket, but your board only shows stories.  

Regards

[John Tucci]

Hello, @Fabian Lim :

Thanks for the prompt reply.

This is "WIN_307_IssueScreen.png" (issue that DOESN'T appear on the Kanban board)...

...and "WIN_3_IssueScreen.png" (issue that DOES appear on the Kanban board)...

I'm hoping you can see a difference...

Kind Regards,

-John

[John Tucci]

@Olga Videc 

I read your reply to a similar community posting, and I have a question: your reply referenced an unmapped status. I've checked my project board's columns and statuses and only those columns in our workflow diagram appear. How would I find an unmapped status? BTW...our board's columns and statuses are identical; we have named the columns to match the workflow states. Most of our status are "In Progress" type: "In Progress", "On Hold", "QA/Testing", etc. We have one "Done" status: "Development Complete", and we have "Next".

Are there other statuses available/allowable?

Thanks.

[Fabian Lim]

You will have to share your board's filter so that we can sport the differences.

[John Tucci]

@Fabian Lim 

Thanks for the request...but when I select "View All Filters" from the "Filters" drop-down, I get an empty page with the notice "you don't have any filters"???

There are two search boxes on the board:

• One is within the board at the upper-left, just above the left-most status column ("Next") in our case;
  • Entering an issue-key for one of the non-displayed issues here does NOT reveal the issue;
• One is outside of the board proper, at the far-right of the top nav-bar, just inboard of the "Notifications", "Help", "Settings", and "Profile" icons.
  • Entering an issue-key for one of the non-displayed issues here DOES reveal the issue;

Please advise with more explicit directions, or if there are other details/info that I can provide. I continue to appreciate the Community's generous support.

Regards,

-John

[Fabian Lim]

Here is a link: https://support.atlassian.com/jira-software-cloud/docs/configure-filters/

[John Tucci]

Forgot to mention that we use Team-Managed boards...

[John Tucci]

I just noticed that the "missing issues" are in the project Backlog!!!??? Any ideas how they wound up there???

Thanks.