Have you right configuration on the permission scheme with "assignable users" permission?
You can find more information: https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html
Regards,
Adrián.
Yes, there is the rigth permission because other users can assign many people on a list.
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And the global permission browse users?: https://confluence.atlassian.com/adminjiraserver/managing-global-permissions-938847142.html
Regards,
Adrián.
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This is your case? https://confluence.atlassian.com/jirakb/cannot-find-users-in-assignee-or-reporter-fields-779158856.html
Regards,
Adrián.
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