No post function automation if this is the second time transiting?

[Emily Fuller]

Hi everyone, 

I have a workflow that when we move our ticket from 'Open' to 'Itinerary in Progress' there is automation of a post function creates 2 tasks on another teams kanban board. I have set up conditions that doesn't allow my ticket to move on unless the 2 automated tickets have been completed to a done status. This is all working fine. 

My issue is that we also have the option to move the ticket to a closed status and a loop back to open if we want to reopen the ticket. Therefore when we move through from 'Open' to 'Itinerary in Progress' again it creates duplicate issues on the other teams kanban board and doesn't allow my ticket to move on unless we action these. Is there a way that if it is the second time a ticket is transiting a status that the automation does not apply again? 

Thank you!  

[Aditya Sastry · Accepted solution]

If you have JSU plugin, set a condition

Value Field (JSU)

• Autotasks count != <desired number>
• Comparison Type: Number.

Other option is to directly check through a script in the condition or can be done as Ravi suggested.

[Emily Fuller]

Thank you i will try this!

[Ravi Sagar _Sparxsys_]

Hi @Emily Fuller 

May be set a field when it happens the first time and perform the automation only when the field is not already set.

Ravi