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Not Able to Change the Reporter Field When a Ticket Has Been Moved

farbod alizadehziaee
farbod alizadehziaee December 5, 2019

We are not able to change a parameter of a field - Reporter - whenever we try to move a ticket to another queue. Please advise. Thanks 

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Damian Wodzinski
Damian Wodzinski
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December 6, 2019

Within the same project?

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farbod alizadehziaee
farbod alizadehziaee December 6, 2019

No, within different projects. 

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Damian Wodzinski
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December 8, 2019

Ok, so you cannot edit it at all, or changing reported does not change it when you try to use Bulk for that?

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farbod alizadehziaee
farbod alizadehziaee December 9, 2019

When we move it to another queue, we are not able to change it, but in general, we are. 

Pasted_Image_12_9_19__8_41_AM.png

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farbod alizadehziaee
farbod alizadehziaee December 9, 2019

@gerri.w 

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Damian Wodzinski
Damian Wodzinski
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December 10, 2019

@farbod alizadehziaee 

This must be related to project settings. Check in permissions rule if changing reporter is allowed for this project.

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