Not able to access Jira tool

[Vinay Shetty]

Getting below message - 

Site Maintenance

Your Atlassian Cloud site is unavailable due to scheduled maintenance.

Please refer to our page describing Maintenance Windows for more information.

Please check Atlassian Status for any known issues.
If you have any further questions, please contact our support team.

[Apurva Rawat · Accepted solution]

 @Vinay Shetty  We have an ongoing HOT and the team is working on it. You can check the status page for more updates shortly: https://jira-software.status.atlassian.com/ 

Hope this helps. Please like the comment and accept the response, in case it does. :)

[Stephen Sifers]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,
Stephen Sifers | Product Lead, Community

[Steven Clark]

Same here, but the status page says everything is OK.

Also when I try to raise an issue with support, I can't actually do it because the form can't find my instance URL.

So, if I'm understanding this correctly, you can't raise a problem about your service being down, because it's down so the support page can't find it and won't let you report that it isn't working.

Is it just me or is that mental?

[Apurva Rawat]

@Steven Clark Yes Steve, we have an ongoing HOT, status page would be updated shortly. 

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Vinay Shetty]

Hi @Apurva Rawat Thanks for the quick response. Can you let me know the timeline by when this will get resolved ? 

Thank you 

Vinay Shetty

[jiratest2]

Same issue here.

We can not access several sites of our clients on JSM Cloud

Please, we need a solution as fast as possible!!!

[Apurva Rawat]

@Vinay Shetty  We have an ongoing HOT and the team is working on it. You can check the status page for more updates shortly: https://jira-software.status.atlassian.com/ 

Hope this helps. Please like the comment and accept the response, in case it does. :)

[Richard Trommelen]

There are more people having the same problem. Now we have got the following issue. 

[Apurva Rawat]

We are looking into it and Statuspage has been updated https://jira-software.status.atlassian.com/