Not able to add Jira to Microsoft Teams tab

[Jonathan Lee]

Hello, 

When I try to add Jira to our Microsoft Teams site tab, I am getting following error message.  Please advise what to do to resolve this issue.  Thanks,

{"error": "Add-on 'microsoft-teams' disallowed to impersonate the user because 'no valid active user exists'"}

Jonathan

[Micah Harley]

After chatting with SoftServe Support (the vendor for the JIRA Cloud Teams app as well as the Teams for JIRA add-on), this issue was resolved for us by uninstalling the JIRA add-on then reinstalling it. I had to do this for the Teams for Confluence add-on as well to resolve a similar auth issue in Teams.

[Udo Bange]

Uninstalling and reinstalling does the trick

[Petter Gonçalves]

Hello Jonathan,

Thank you for reaching out.

The error you are facing seems to be a problem related to the Microsoft teams application, however, I was able to find the following article where a user reported the same problem as you.

Can you please try the solution suggested and let us know if it worked for you? These are the steps:

- create a jira user inside of jira.

- For teams, click the elipses next to the team name, select manage, choose the apps tab, and select jira.

click open, and then setup a bot or the jira app tab. 

Let me know how it goes.

[Ira Hoffman]

I'm having the same issue. 

Create what jira user? Any user? I also don't have an open option after selecting JIRA in the Teams management, apps tab. ..

Thanks!

[Jonathan Lee]

It still does not work.

[tkorba]

I'm having the same issue as well. Any ideas?

[Robert Bono]

Same issue here.

[Kris]

Same, all other project management systems work. Jira is such a mess