Not receiving activity email notifications from JIRA

[Salins Christian]

I am not getting any activity notifications from JIRA. I have done following things already but no luck!

1. Checked my quarantine list and spam folder
2. Tried signing out and back in 
3. I checked the email notification configuration and I still have everything enabled (even though I am not getting notifications for email mentions)
4. I can see the notifications in the notification bell menu

Highly appreciated if this can be fixed asap.

Thanks

[Linda Milne_Togetha Group_]

Its not because you have personal settings for notifications turned off - avatar (top right corner > personal settings?

[Salins Christian]

@Linda Milne_Togetha Group_ notifications are turned on as you can see from the screenshot.

[Linda Milne_Togetha Group_]

Hmmm. Really odd. Keep us posted on the outcome.

[Liam Green]

Hi @Salins Christian - Welcome to the Community!

Have you tried the Notification Helper?  That should help you work out whether or not the notifications are working.

Let us know how you get on.

Regards, Liam

[Salins Christian]

Hi @Liam Green ,

Thanks for your comment.

I have just checked in the notification helper and it says that user will receive the notification. However, i'm not receiving any notifications in my gmail account.

I can see notification in the JIRA dashboard though.

Please let me know how to fix this.

Thanks,
Salins

[Liam Green]

Hi

If the notification helper thinks you should get them, could you try adding a different account as a watcher to see if they get the notifications?  It sounds like it could be a gmail problem.

Thanks, Liam

[Salins Christian]

Hi @Liam Green ,

Yes, my colleagues are on the same ticket and everyone is getting the notifications except me.

Could you please check if you can fix this from your end? if not, i'll reach out to gmail support.

Thanks,
Salins

[Liam Green]

Hi

It isn't something I can check, but you could reach out to Atlassian's support directly as they can see your instance of Jira.  On the Community we can only give advice that solves most issues.

support.atlassian.com should take you to where you need.

Thanks, Liam

[Salins Christian]

@Liam Green thanks, i'll check in the support.