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Not receiving an email to approve request

Aoife Browne July 24, 2019

I have created an automation rule which states:

 

When an approval is required and the issue = "Change Request" Then send an email to Approvers.

 

I have set it to only one approver can approve for the request to change status but it is still not working and no email is being sent to the approver. I have a field called Approvers which has the default approver set to the person I want and it isn't working ?

My workflow also has waiting for approval set first.

 

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Manuel Bastardo Castellano
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July 24, 2019

why you dont set the aproveer as asignee?

Aoife Browne July 29, 2019

Where can I do this ?

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