Not receiving email for password reset

[Shaunak Patel]

I found that users are not getting password reset emails. Can you help me here?

[Utkarsh Agarwal]

Hi @Shaunak Patel 

Welcome to the community!

Can you try Admin Email Audit?

https://xyz.atlassian.net/jira/settings/system/notification-logs

Here you will see and get an option to unblock email:

Read more about this setting here:  Unblock user invites with the admin email audit 

Hope this helps!

Kind Regards

Utkarsh

[Rudy Holtkamp]

Your mail server might filter the mails out. So first take a look at the server mail rules.

[Annie@DevSamurai]

Hi @Shaunak Patel 

Welcome to the community

To resolve users not receiving password reset emails, you can try:

1. Check Spam/Junk: Ask users to check spam or junk folders.
2. Email Suppression: Some emails may be blocked due to previous bounces. Contact Atlassian Support to remove them from the suppression list.

I hope this may help!

Annie

[Shaunak Patel]

I confirm that user has not received email even in Spam or Junk folder.

However, I am not able to connect to the support center as I am on a Free plan. Is there any way to get rid of suppression list?