Not receiving email for password reset

[Goran Drmencic]

Hi there, I am unable to receive email for resetting password to my mail account. I tried several times in the past week but no luck. Can you check this and send me an email for password reset?

My email account is dejan@lendica.co

Sincerely, Dejan

[Andy Heinzer]

Hi @Goran Drmencic 

I have cleared a suppression to that account from our side.  Please try to resend the password reset once more now.  You should be able to receive it now.

Andy

[John Funk]

Hi Goran - Welcome to the Atlassian Community!

Since you are on a Free account and can't open a support ticket, I will see if someone from Atlassian can come help. 

[Humashankar VJ]

Hi @Goran Drmencic 

It should have been in the suppression list.

Please reach out to Atlassian support here: https://support.atlassian.com/contact/

To learn more -

Solved: User not getting alerts or password reset emails

Password reset emails

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Goran Drmencic]

Hi @Humashankar VJ ,

no one can login into dejan@lendica.co account and we  cannot see the suppression list for him. We are stuck like this for a week. Can you resend reset password email to the account mail? If not, who can?

Sincerely.

[Humashankar VJ]

Hi @Goran Drmencic 

Please report to the support team with the help of this - Atlassian Support

Regards

[Goran Drmencic]

@Humashankar VJ 

I see that @John Funk  stated that I cannot open support ticket.

Can you give me who to contact direct regarding this ticket or not?

[Goran Drmencic]

Or can you @John Funk help?!

Thanks in advance!