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Not receiving password reset mail

Sonia BEN SAÏD October 13, 2021

Hello team, 

My customer is trying to retrieve his password but she is not receiving any reset email (including in her spam).

Customer mail: edurbant@xxxxx.fr

What solution do you recommend? Is there a configuration that I have to do on my side or is it on Atlassian's side?

In advance, thank you for your help.

Best regards, 

1 answer

0 votes
John Funk
Community Champion
October 13, 2021

Hi Sonia,

I would open a support ticket with Atlassian to see if the email address might have been blacklisted. 

https://support.atlassian.com/contact/#/

Sonia BEN SAÏD October 14, 2021

Hi John, 

Many thanks, the issue has been resolved. 

Wishing you a nice day!

Best regards, 

Like John Funk likes this
John Funk
Community Champion
October 14, 2021

You are welcome

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