Not seeing Issue Key field when importing

[Katie Swanson-Wikelius]

When following the instructions for importing issues into Jira for the purposes of bulk updating vs. creating new issues, I am not seeing a field for Issue Key even though it is included in the .csv file.

I've looked through a multitude of community articles and How-to's with no success and I know that it is field that I've seen available previously.  

I'm running the import through the Admin settings, so I'm unsure of what may need to be changed or what might have changed since last doing an import.

Any help is appreciated!

[Deivid Araujo · Accepted solution]

Hi Katie!

First, are you using the old import experience or the new one?

If you're using the old import experience, just to confirm — when you search for the Issue Key field in the field mapping screen, it doesn't appear? If that's the case, have you tried searching for "Work item key" instead?

[Katie Swanson-Wikelius]

I am using the old experience because I don't want to create a new project as part of the process.  However, I did consider the Work Item after thinking about the recent nomenclature changes.  I will try again and see if that's the case.

[Katie Swanson-Wikelius]

@Deivid Araujo I was able to find the Work Item Key as a field to map to, but in my config file I needed to change the Jira Field to Work Item Id.  Otherwise, that worked!  Thank you! 

[Deivid Araujo]

Nice! I'm glad it worked

[Marc - Devoteam]

Hi @Katie Swanson-Wikelius 

As @Deivid Araujo is referring are you using the new or old import option, or are you using the import option on project level and not the import option via Jira Administration?

[Katie Swanson-Wikelius]

I'm using the old experience to use .csv and so existing items can be updated vs. creating new ones.  However, I will see if there is a different name for the Issue Key though.