Not seeing jira notifications in slack channel

[qonrobert]

I am trying to send notifications in comments on a jira issue to a channel in slack.

This was initially working but now has stopped ?

My Jira app on slack is still working and shows notification in messages along with all the other Jira activity.

My slack channel filter is configured only to show comments tagged with QA has just stopped working ?

In JIRA the Slack Integration tab -> has this filter defined 

[Tomislav Tobijas]

Hi @qonrobert ,

Did this only stop working for this particular project or the whole integration with Slack is not working (talking about Jira project > Slack channel notifications)? 👀

If you remove the existing connection and re-add it again, can you check if it's working then? 🤔

Cheers,
Tobi

[qonrobert]

Hi, I only have one project and it was specifically the slack notifications that were being sent to a specific channel using the filter above.

Yes I disconnected the jira from the slack channel it didn't help

I just deleted and re-created the filter in Jira and it looks to be working, however I would like to understand what could cause a filter to stop 

[qonrobert]

Also If I add a comment to jira it work but when a colleague adds a comment I do not see it in the channel (we are both in the channel group)

So are slack filters in jira only applicable to the person who creates them ?

[Tomislav Tobijas]

@qonrobert hmm.

I've just tested it on a couple of issues with one integration to Free Slack instance and it seems to be working fine. 

Whenever there's a comment on an issue that contains the string 'QA' and the issue is updated or a comment is updated or created, a notification arrives in the designated Slack channel. No matter who created or updated the comment.

Is your Slack on a paid or Free version? Also, is Jira on Free or paid plan? Although, this shouldn't necessarily affect the behavior, as you say notifications are coming to a channel whenever you create or update a comment.

So, to confirm, whenever you update any of the issues which match the following filter: comment ~ 'QA', meaning if you would check issues https://sitename.atlassian.net/issues/?jql=comment%20~%20%27QA%27 (+ let's say you add a parameter for project)> only issues which you update will appear as notifications and whenever someone else updates those, these notifications are not received?

Cheers,
Tobi

[qonrobert]

Hi Tobi,

Thanks for your input yes the filter query finds the issues and more interestingly myself and another developer added separate comments with the QA tag. Mine came through his did not.

Question: I am the admin I created the slack integration -> channel connection -> query in Jira.

Is this query used by all the team in Jira ?

[Tomislav Tobijas]

@qonrobert I would say this could only be the filter within the integration and the part on who commented on the issue.
👉 Once you establish the connection/integration, it should work for everyone and not just admins.

I would maybe suggest reaching Atlassian Support as they could probably check some additional/backend stuff as well. If you do so and they manage to resolve this, please do share what was the root cause and how did you resolve this.

Cheers,
Tobi

[qonrobert]

Hi Tobi,

Thanks you for your input I only have community support so I will try some other filters and other stuff.

I have got the devs to followup up and check and post in slack directly if they need to so not super critical, just odd.

Robert

[Tomislav Tobijas]

@qonrobert yeah, odd one for sure. If it's a blocker in your case, I believe you can always start a paid trial (Jira) and that should unlock ability to raise a Support ticket. Once it's resolved, you could switch back to Free plan.

Good luck 🤞