Notifications no longer have Detail

[Kevin Staples]

After the last update, my email notifications no longer contain the details of a change to a JIRA ticket.  Is there a way to restore the comment detail?

Ex. 

-> Before update:

Joe added 1 new comment.

Joe 7:57 AM PDT

@Jim Please share findings on this.

-> After Update: 

Joe added 1 new comment.

View Issue

[John Funk]

Hi Kevin - Welcome to the Atlassian Community!

Did someone in your company maybe implement HIPAA compliance in Jira? 

[Kevin Staples]

I am a user of another company's JIRA.  Internal users (employees) still see the detail.  Only the external users do not.  The company is not related to health industry, but I will check if they turned HIPAA by accident.  

[John Funk]

Who is the email coming from? Check to see if they are using Automation for Jira to send the emails, because they might intentionally be changing what you see as an external user. 

[Kevin Staples]

they are using automation for JIRA to send the email.  They said they did not intentionally change it to remove the detail.  And they don't see anything to indicate why the detail has been removed.  Is there a setting they should check to turn on the detail? 

[John Funk]

Can you see the automation? If not have them send it to you. Have them check to make sure there are not two automations. 

And the email you get - does it say from Automation from Jira? 

[Kevin Staples]

They fixed the issue after I told them to check the HIPAA setting.  They wont tell me how it was fixed.  all good now.

To answer your questions: I cannot see the Automation. The email does not say Automation. 

All good now!

[John Funk]

Great! Glad to hear it is all good now.