Notifications

[niranjan]

Hello,

Can some one please help me out how to do the below task. 

Note: the below task is related to only single issue type and that issue type along with 5 other issue types associated with one work flow.

Issue Type = X
1. Issue Created notification gets sent to: Person 1, person 2, person 3
2. Default Assignee stays unassigned
3. When the issue gets assigned to a person, send the Issue Assigned notification to: Assignee and person 4

[Joe Pitt]

Notifications are handled by the notification scheme for the project. read the documentation on creating schemes. I STRONGLY suggest you use project roles, not users. 

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html 

[niranjan]

@Joe Pitt  I am trying to create a post function "send an email" on the create transition, is that correct? and the web link is not working. 

[Joe Pitt]

No. the notification scheme has create issue. Leave the post function alone and just add the user role to create in the notification scheme. You're making it harder than it is. 

[niranjan]

@Joe Pitt  But every time a issue is created with different issue types the user get notified, i don't want that to be happened and I only want him to get notified only for single issue type not for all.

[Joe Pitt]

Create a new event type and replace the create event in THAT issue workflow with the new event type. when you create the event it will be added to the notification scheme. For that event add the users you want to be notified. 

https://confluence.atlassian.com/adminjiraserver/adding-a-custom-event-938847495.html 

[niranjan]

@Joe Pitt  Is that work for a single issue type ? which post function i should use to trigger the event.

[Joe Pitt]

You need to create your own custom event, like in the link, and replace the create post event function in the workflow with your custom event.  It works on the workflow so ANY issue type that uses that workflow will trigger the event. So you want to use it just on the event you're interested in.