Notifications

[Anik]

When I click an issue from from the notifications it always displays in Old view. However, I have turned on the new view, still it displays the old view when the issue is clicked from the notification. Kindly let me know how to fix this issue.

[Angélica Luz · Accepted solution]

Hi Anik,

When we click to open the ticket on the notification, we are redirected to the project's queue and the queue didn't receive the update to show tickets with the new issue view yet.
The code on Jira from Issues and filters > Search issues and from the code on the project's queue it's different, that's why we are still not able to see the new issue view on that page.

The rollout will happen in the next months. This issue that you are facing is not a bug, so we must wait until the update is deployed.

Regards,
Angélica

[Anik]

Thanks for the confirmation.

There are 2 points from where this should be rolled out. 1. From Notifications. 2. from the Mail links.

Also, let me know How can I contribute to the Atlassian Team and community in the future. 

Regards,

Anik

[Angélica Luz]

Hi Anik,

It's so awesome to hear that you want to contribute to Community! 😃
I have a post to share with you with our FAQ:
- Frequently asked questions
You can also become a Community Champion and it all starts with badges.
More information here.

If you have any other question, please let us know!

Regards,
Angélica