Notified differently depending on the type of request

[Javier Carrasco]

Good Morning;
I would like to know if a project can be notified differently depending on the type of request (incidence or request). Or if you could have two types of notification maps depending on the type of request

[Ollie Guan · Accepted solution]

Hi @Javier Carrasco ,

Do you mean different notification schemes for different issue types?

As far as I know, the notification scheme is matching project level and cannot be broken down for the issue type.

But you can try to create a custom event, map different workflows in the two issue types, and reference the respective defined events to achieve.

[Javier Carrasco]

Thank you

From where or how can I create a custom event

[Ollie Guan]

Hi @Javier Carrasco ,

pls refer to the following link

How To Send Notifications By Issue Type

[Javier Carrasco]

Thank you Ollie Guan