Notify User Upon Creation of Unassigned Tasks

[smaction]

I have a user who is responsible for assigning new tasks when they are created.  Is there a way to notify her upon creation of a task (without putting her as a follower or mentioning her in notes)?  We don't want this to be dependent on the task creator remembering to add her in some way.

TIA

[Larry Talley]

This is a bit of a hack, but, might work.

You could create a user with the username "unassigned" and the email of this person who has responsibility for assigning tasks.

Then modify each project to have user "unassigned" be the default user for the project.

Now whenever a new Jira issue is created in a project without an explicit assignment, it will go to the default user, who is the user with username "unassigned", but an email will go to your responsible party.

[Larry Talley]

Note if you implement the above hack: in my experience there are some repercussions to having multiple usernames with an identical email address. Not fatal errors, but, unexpected results.

Example: if you ever use "email to a Jira queue" to input Jira issues into a project, when the incoming email is read, the "from" email address is used to identify a Jira user as the reporter of the issue. If there are multiple usernames that map to the same email address you may end up with the unexpected username being the "reporter". I think Jira does do the consistently but I don't remember how it resolves which user to consider as reporter when it has multiple users to choose from.

I have a nagging feeling that there are other repercussions, but, I'm not remembering them right now.