Null pointer exception when trying to delete a user from Jira internal directory

[Fahad V A]

Hi,

When I try to delete a user from the internal directory I amm getting the below error.

Exception trying to remove user: java.lang.RuntimeException: java.lang.NullPointerException

I need to delete the user, how can i do so. Please help.

[Nic Brough -Adaptavist- · Accepted solution]

Null pointer exceptions are the java error of last resort, and usually mean you need to look elsewhere for the actual cause. We can't tell you anything more than "it went wrong" from an NPE.

You need to look at more of the error on this one. Where did the NPE occur (should be the next couple of lines of log - you've chopped it off before anything of any use to us is printed out). Is there a "caused by" later down the log?

[Karen Rogalski]

I'm getting same error when trying to delete user who has no Activity, and isn't a Reporter/Assignee on any issues so what is preventing deletion?

Exception trying to remove user: java.lang.RuntimeException: java.lang.NullPointerException