One of the Organization user account has been disabled..Need to Enable

[bezawadas]

One of our user account has been disabled as a Site admin I am unable to enable his account.It Says"This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account".

I have gone through some posts they say to go Managed Accounts under Directory...but I don't see such type of features in my admin site.

Need Help on this.

[Jimmy Seddon · Accepted solution]

Hi @bezawadas,

As a site administrator you do not have sufficient permissions to see that.  As the error indicates you need an Organization Admin (which is one level higher than a site admin) to perform that action.

You will need to find out who the Organization Admin is at your company.  If the disabled user was the Organization Admin, I think you will need to contact support in order to get an organization admin back.

I hope that helps!

-Jimmy

[bezawadas]

No the disabled user is not org admin ,he is a normal user.Okay I was able to contact one of my colleague is Org Admin and he was able to see the Managed Accounts.Below is the screenshot and this is what he sees.

[bezawadas]

@Jimmy Seddon Can you walk me through how to contact support?

[Jimmy Seddon]

@bezawadas follow this link: https://support.atlassian.com/contact/ 

[bezawadas]

@Jimmy Seddon  Will the JIRA Support enable the user account for sure?

[Jimmy Seddon]

It's Atlassian's support team, I'm sure they will help you to the best of their ability.

[bezawadas]

Thank you.....Will do that.

Just wanted to know if we can manage the user accounts,if you see the above comments

I have posted one screenshot.....it is that one of my colleague has org admin and he is able to see the Managed Accounts under directory.Is there any way we can handle that?

[Jimmy Seddon]

Sorry @bezawadas, I missed that.  Yes if you have an organization admin that is an active account, they should be able to re-activate the user account in question.  If for whatever reason they are unable to do so, something else is going on and you will need to get Atlassian Support involved.

I hope that helps!

-Jimmy