One of user can not access all project in JIRA

[Ratih Ebtania]

Hi There

I have a problem, one of my jira user in my team, can not access to all project since April 22, I already check their access is still same with the others, and I also already remove and invite again this user email. but still can not access to the project.
When i try to assign this user to a card it should be back to unassigned.

[John Funk]

Hi Ratih - What happens when you run the permission helper for the user?

[Ratih Ebtania]

i can not run that permission because the team always change every sprint so it makes much time to get the permission helper.

[John Funk]

The permission helper is not dependent on how often the sprint changes. You can run it at anytime. It only takes a few seconds. Have you tried to run it?

[Vijay Sv]

Did you check the project permissions or project role for that user? user "permission helper" to check if this user has any restrictions.

[Ratih Ebtania]

Not yet, actually i never setting the project permissions. all user can be see all project

[Ratih Ebtania]

after i check permission for that project is any logged in user means all user able to assign or access that project

[Vijay Sv]

strange, is the user part of Jira users group?

[Ratih Ebtania]

Yes @Vijay Sv and all user have a same jira users group