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Only allowed so many email notifications a day

Only allowed so many email notifications a day

We migrated to Jira/Confluence cloud on Friday. Yesterday we moved to access the premium packages for both. However we are still receiving this message " saying that we have sent the max number of notifications in a 12 hour period". Can anyone help.

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Can you please go to admin > billing > manage subscriptions and assess if your instance is indeed Premium plan?

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Under plan it now says Premium and the wording Test Site is nowhere to be found as previous

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Ok so are the emails actually restricted or is it just the message that appears. If you are seeing a restriction then contact Atlassian Support.

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We are seeing the message popup It does not say anything about a restriction

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What I mean is are notifications going out or not. If they’re going out then maybe the message will clear itself within a 24 hour period. If you are not seeing notifications going out then you need to contact support.

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