Only several filters appear in the admin shared filters

[Elyashiv Grosser]

Hi,

I'm unable to find most of the filters on the admin shared filters page.

We have more than 36000 filters and only 89 are shown...

in JQL you can get to the filter if you have the ID by searching: 

filter = XXXX

but trying to search the name won't work.

[Elyashiv Grosser · Accepted solution]

The problem was fixed.

Several IT configuration were changed including a re-index was done. I believe that is what fixed the issue.

Thanks @Ste Wright for your help!

[Ste Wright]

Awesome, glad you found the right solution!

Ste

[Ste Wright · Accepted solution]

Hi @Elyashiv Grosser 

Just to clarify, are you using the instructions on this help page - https://confluence.atlassian.com/adminjiraserver/managing-filters-938847876.html - to locate the list of filters?

And you've tested that filters aren't shown (rather than having been deleted already)?

Ste

[Elyashiv Grosser]

Hi @Ste Wright 

yes, I'm using that page. this is not the first time I'm using jira :) ...

yes, I tested some filters

[Ste Wright]

Hi @Elyashiv Grosser 

Just asking the simple questions first!

Are the filters which are not visible shared or private? Prior to v.8.11, private filters did not show in this list - so if you're on an older version of Jira, this might be a related issue. See when private filters were made visible via this closed feature request - JRASERVER-41269 

There are ways around this via the database - see: https://confluence.atlassian.com/jirakb/how-to-retrieve-a-list-of-private-filters-or-dashboards-939918469.html

Ste

[Elyashiv Grosser]

Hi @Ste Wright 

We are using Jira 8.20.3

I can see private filters in the minimal 89 list.

[Elyashiv Grosser]

The issue is not only for admins, it's also for regular users for there own filters