OpenLDAP User Directory Has No Synchronize Option

[Cameron Jeffries]

Our instance of JIRA doesn't have the ability to synchronize users, the option is just missing from where I've seen it in other instances.  Here's the allowed operations... are we missing something perhaps?

Allowed operations: [CREATE_GROUP, CREATE_ROLE, CREATE_USER, DELETE_GROUP, DELETE_ROLE, DELETE_USER, UPDATE_GROUP, UPDATE_GROUP_ATTRIBUTE, UPDATE_ROLE, UPDATE_ROLE_ATTRIBUTE, UPDATE_USER, UPDATE_USER_ATTRIBUTE]

[Craig Castle-Mead]

Hi Cameron,

Is the Cache Enabled checkbox selected in the directory config? If it’s not, there won’t be a sync option as everything is done live.

[Cameron Jeffries]

does this potentially go by a different name?  I don't see a checkbox hat says "cache enabled"

[Cameron Jeffries]

I believe I found the setting you were talking about, and with the checkboxes clicked and unclicked I still see the same results.

[Cameron Jeffries]

I intended to change the title of this question.  It's actually an AD user directory.  Also there is no data about the last time synchronization occurred.