Other users not able to view a Saved Filter's default columns

[Simon Jacobson]

Issue as per the title. 

Steps to reproduce:

1. User A creates a saved filter
2. User A shares the filter to a project
3. User A customizes the columns in the Filter selection and clicks Done
4. User B opens the saved filter
5. User B sees their own default columns only
6. User B clicks on the Columns dropdown and selects Filter, and options are greyed out, showing User B's default Columns inside the grey area

Have tried every workaround we can think of, including User A changing the filter slightly and saving it again. 

Any help is appreciated!

[Angélica Luz · Accepted solution]

Hello Simon,

Thank you for reaching out to Atlassian Community!

I followed the same steps on my local site. I created a filter with my main account, changed the order of the columns, and saved the filter. 

Then, I accessed Jira with an account without administrator access and opened the filter. The columns and the order of the columns were the same as the account I used to create the filter. 

After that, I added more columns and refreshing the page (using the non-admin account), the new columns appeared.  

Then, I tested it again but with a Jira Software project (tested with a Service Management one previously) and I was able to replicate it, but eventually removing some columns, it worked, so maybe it can be related to only one field that prevents the feature from working.

Can you please share with us the fields you selected? If there are custom fields you created, let us know the type of field it is, so we can create and use the same type here.

If possible, test adding only system fields and change its order to see if the changes will reflect for other users.

Kind regards,
Angélica

[Simon Jacobson]

We were trying to limit the fields actually. For issueType Test, fields in order:

1. Key
2. Summary
3. Description
4. Status
5. Linked Issues (Shows as Links)

[Angélica Luz]

Thank you for sharing, Simon.

I added the same fields on a new filter and it worked for my test user.

Can you check if the affected user can clear their browser cache and cookies or use another browser to test?

If they create a filter with the same fields, can you view the filter fields or does it shows your default fields too?

[Simon Jacobson]

Used a new browser with same issue - viewing only the user's own default fields. Trying to follow the gif to change view to the Filter defaults results in the below:

[Angélica Luz]

Hi Simon,

I asked for a colleague to test as well and he wasn’t able to replicate the issue.

It sometimes takes a while to appear the correct fields, it’s necessary to refresh the page or click on the search button.

You mentioned the issue type Test which is related to an add-on, please, correct me if I’m wrong.

If you create a filter with an issue type created by Jira, like a Task, Story, for example, does it work?

If it still doesn’t work, I can create a ticket on your site admin’s behalf so, if your site admin allows, we can access your site to see what is causing the issue.

[Simon Jacobson]

Ah yeah that makes sense. The issue type Test connects to an Add on Zephyr I'm new to. We'll test a standard issue type Monday and see what happens. 

[Banda Mahendhar]

I'm also facing same issue.

Steps:

- I created my filter criteria

- Then, I added extra column (LABELS), and moved it to second place

- Saved the filter

- Then I give access to organization

- Other user able to see the filter criteria and able to use it which is OK

BUT, the LABELS column is not showing to other users. Why? We tried deleting cookies and cache, still issue persist. Please let us know the solutions for this

Thanks in advance