Our EMAIL Notification stoped for 2 users - for other it is working

[Rajesh Jain]

We were earlier getting emails and suddenly for only 2 user we have stopped getting emails. Where as for other it is working.

Now for old issues in my email box (if i reply with JIRA email address). That is shown in JIRA ticket. What could be the issue

I am using FREE plan - tried many ways.

[Sam Bartolome]

Hi @Rajesh Jain ,

What kind of notifications are the 2 users not getting?

Have those users changed anything in the personal settings, especially the notifications part?

[Rajesh Jain]

one is myself. Admin user and another user who was getting all JIRA tickets notification.

When were not getting notification i did changed and reverted back.

- How do i know email is being triggered ? We using free account.

[Rajesh Jain]

Also, no support available to track email error (if any) from server side.

[Sam Bartolome]

Are you on Server, DC or Cloud?

Have you changed any settings regarding the notifications on your account?

Have you checked or changed the notification schema?

What do you mean with: When were not getting notification i did changed and reverted back?

So is it working when you do some changes?

[Rajesh Jain]

Free Cloud Version

When i found out that notification is not working and i tried disabled and enable the setting again. Tried few times

No i haven't changed notification schema - its same as default. 

Seems like it email stopped for 2 users only and all other user are getting.

Also, older JIRA email in my outlook- if i reply to that ticket - it goes back to JIRA and appears in the respective JIRA ticket as a reply.

So i certainly think there is some issue with email setting somewhere - but i don't have log of JIRA to check what exact message comming from JIRA when it tries to send the email to us.

[Sam Bartolome]

Have your checked your profile settings and make sure everything is set as it should?

Can you try to change the email associated to your account and see if you get notifications with the new email? (preferable another domain and not the same one)

[Rajesh Jain]

yes - i am also thinking of changing email and checking.. Will update. Thanks