Our Project on Jira is missing

[Catena Mundi]

Dear Atlassian Team

My friend and I are missing our project in the Jira Board view. We had everything written down with the stories, epics and subtask but it seems like the whole board got deleted. I asked my friend if maybe she did something but she didn't do anything.

Hope you guys can help us.

[Fabio Racobaldo _Catworkx_]

Hi @Catena Mundi ,

welcome to the Atlassian community!

First of all please ask to a JIRA Admin if some changes have been performed at permission level for your project. He need to verify if you have access to the project.

Fabio

[Catena Mundi]

Hi @Fabio Racobaldo _Catworkx_ 
Thank you for your fast response.

I contacted the Admin (who is also a student) where we used Jira for an old project and he told me that the subscription expired. So without contacting us he didn't  prolonged it.

So my question is, is there a way to get to our old Jira Board because we need it for the Bachelor Thesis?

Greetings 

Catena Mundi

[Fabio Racobaldo _Catworkx_]

Hi @Catena Mundi ,

you need to update your subscription in order to have back your board.

Fabio

[Catena Mundi]

Hi @Fabio Racobaldo _Catworkx_ 

I got all the admin rights and tried to update the subscription but it says that it is unavailable.

What is the best way to get to the old Jira Board?

[Nic Brough -Adaptavist-]

You will need to get in touch with Atlassian about this.  Because you've not renewed the subscription within a couple of weeks of letting it end, they may have deleted the system entirely (although it should still be in a backup somewhere)

Get in touch with Atlassian as soon as possible - raise something at https://support.atlassian.com/contact - select the "billing" option as that's where you'll need to start.